• All rates quoted throughout this site are in Australian Dollars.
• No GST is charged on our services as we are not required to be registered for same.
• Rates are applicable as at 1 December 2009 and are subject to change.
• Additional charges will apply for phone calls, faxes, postage, courier and stationery items if they are required.
• All services (except transcription) are charged at a minimum of 1 hour, then in 15 minute increments. We use time recording software.
• Invoices are issued on completion of a job or monthly by prior arrangement.
• Payment terms are strictly 7 days or on receipt of an invoice.
• Payment options include direct deposit (preferred), cheque or money order, credit card and Paypal.  A 3% surcharge applies to credit card and Paypal payments.
• A Service Agreement (which will be provided by us) must be signed by both parties prior to commencement of work.
• All prepaid packages are valid for 1 (one) month from the date of purchase, and are non transferable or refundable.  Unused hours may be rolled over for 1 (one) month if additional hours are purchased.

We also suggest you read our Privacy Policy.